Introduction
This Privacy Policy explains how Find a Hotell ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit our hotel booking platform ("Platform").
1. Information we collect
We collect the following categories of personal data:
Information you provide
- Full name
- Email address
- Phone number
- Payment information
- Booking details (destination, dates, preferences)
- Feedback or reviews
Information collected automatically
- IP address
- Browser type and version
- Device type and operating system
- Usage data (pages viewed, time spent)
Information from third parties
- Partner hotels or affiliates that provide booking information
2. How we use your information
- Process and manage your bookings
- Communicate with you about your reservations
- Improve our Platform and services
- Prevent fraudulent activity
- Personalize your user experience
- Send you promotional materials (with your consent)
3. Legal bases for processing (if in EU/EEA)
We process your data based on:
- Your consent
- Given directly by you for specific purposes.
- Performance of a contract
- Such as completing a hotel booking.
- Legal obligations
- Where we're required to process data by law.
- Legitimate interests
- Such as Platform improvement and fraud prevention.
4. Sharing of information
We may share your data with:
- Partner hotels and accommodation providers
- Payment processors (e.g., Stripe, PayPal)
- Service providers (e.g., customer support, analytics)
- Legal authorities, when required
- Affiliates and subsidiaries
We do not sell your personal data.
5. Data retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Data security
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or destruction, including:
Encryption
Access controls
Firewall protection
7. Your rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Object to or restrict processing
- Withdraw consent
- Data portability (receive a copy of your data)
Contact us
Questions about this Privacy Policy or our data practices?
info@findahotell.com