Abu Halala Arjaan rotana hotel

Hotel Terms & Conditions

Terms and Conditions - Abu Halala Arjaan by Rotana

1. General Information

By making a reservation at Abu Halala Arjaan by Rotana, you agree to comply with the following Terms and Conditions. These terms apply to all bookings, stays, and the use of hotel services.

2. Reservation and Payment

• Booking: A reservation is considered confirmed upon receipt of a valid booking and payment confirmation (deposit or full payment as required). Bookings can be made directly through the hotel’s website, third-party booking platforms, or via email/phone.

• Payment: Payment for the stay can be made through credit/debit cards, cash, or any other approved payment methods. Full payment or a pre-authorization deposit is required at check-in.

• Rates: Room and apartment rates are subject to availability and can fluctuate depending on the season, booking dates, and any special offers. Rates are quoted exclusive of taxes, which will be added at checkout.

3. Check-In and Check-Out

• Check-In: Check-in time is from 2:00 PM. Early check-in may be available upon request but is subject to room availability.

• Check-Out: Check-out time is 12:00 PM (noon). Late check-out is available on request, subject to availability and additional charges.

4. Cancellation and No-Show Policy

• Standard Cancellation: Guests can cancel their reservation up to 48 hours prior to the check-in date for a full refund. Cancellations made within 48 hours of arrival will incur a cancellation fee equivalent to one night's stay.

• Non-Refundable Bookings: For certain promotional or discounted rates, the total booking amount will be charged at the time of reservation, and no refunds will be provided in case of cancellation or no-show.

5. Occupancy and Additional Guests

• The maximum occupancy for each room or apartment is specified in the room description. Exceeding the stated occupancy will incur additional charges and must be approved in advance by the hotel.

• Additional guests beyond the maximum capacity of the room will be charged according to the hotel’s extra guest policy.

6. Guest Conduct

• Behavior: Guests are expected to behave respectfully and responsibly during their stay. Disruptive behavior, including loud noise, offensive conduct, or illegal activities, will not be tolerated and may result in eviction from the hotel without a refund.

• Smoking: Smoking is prohibited in all indoor areas of the hotel. Designated smoking areas are available on the property.

7. Housekeeping and Maintenance

• Housekeeping: Daily housekeeping is provided for stays of 3 nights or more. For shorter stays, housekeeping services can be arranged upon request, subject to availability.

• Maintenance: If any maintenance or repairs are required in the apartment or room during your stay, the hotel will make every reasonable effort to address these promptly, but no compensation will be given for any disruption caused.

8. Liability and Insurance

• The hotel is not liable for any loss, damage, or theft of personal belongings. It is recommended that guests use in-room safes for valuables.

• The hotel is also not responsible for accidents or injuries that may occur within the premises, including common areas, the pool, or fitness facilities.

9. Privacy and Data Protection

• The hotel respects your privacy and is committed to protecting your personal data. Your information will be used solely for the purposes of processing your reservation, providing services, and fulfilling legal obligations. For more details, please refer to the hotel’s Privacy Policy.

10. Parking and Transport

• Parking: Complimentary parking is available to registered guests, subject to availability. The hotel is not responsible for any loss or damage to vehicles or personal items left in vehicles.

• Transportation: The hotel can assist with transportation arrangements, including airport transfers and car rentals, but these services are subject to availability and additional charges.

11. Pets

• Pets are not permitted at Abu Halala Arjaan by Rotana, except for service animals. Prior approval is required for any exceptions to this policy.

12. Force Majeure

• The hotel will not be held liable for failure to perform obligations due to unforeseen circumstances, including natural disasters, political instability, strikes, or any other events beyond the hotel's reasonable control.

13. Changes to Terms and Conditions

• Abu Halala Arjaan by Rotana reserves the right to modify or update these Terms and Conditions at any time. All changes will be posted on the hotel’s website and will apply to future bookings made after the changes are published.

14. Governing Law

• These Terms and Conditions are governed by the laws of the United Arab Emirates and are subject to the jurisdiction of the courts in Abu Dhabi for any disputes arising in connection with your stay.